Shipping policy
1. Shipping Destinations
YOUXIZT currently ships to all 50 states within the contiguous United States. We are unable to ship to P.O. Boxes, APO/FPO addresses, or international destinations at this time. Please ensure your shipping address is complete, accurate, and includes any necessary apartment or suite numbers.
2. Shipping Methods & Carrier Partners
We partner exclusively with established, reliable national carriers to ensure your order is handled with care and professionalism. Your order may be shipped via USPS Priority Mail, UPS Ground, or FedEx Home Delivery, depending on your location and package characteristics. The most efficient and cost-effective option will be automatically selected at checkout.
3. Shipping Costs & Calculations
We believe in transparent pricing. Shipping fees are calculated in real-time at checkout based on the following factors:
Package Weight & Dimensions: Fees are calculated on the total dimensional weight of your order.
Delivery Destination: Shipping zones based on your distance from our fulfillment center in Maine.
Service Level: Standard shipping is included for all orders. Expedited options are available for an additional fee.
All applicable shipping and handling charges will be clearly displayed and itemized before you complete your purchase.
4. Order Processing Timeline
Once your order is placed and payment is confirmed, our standard processing timeline is 1-2 full business days (Monday-Friday, excluding holidays). During peak seasons (e.g., November-December), processing may take an additional 1-2 business days. You will receive an email confirmation once your order ships.
5. Shipping Confirmation & Tracking
You will receive an email notification with a tracking link once your order has been scanned by the carrier. Tracking typically updates within 12-24 hours of shipment. You can also log into your YOUXIZT account to view real-time tracking details and delivery status.
6. Address Accuracy & Order Changes
Please review your shipping information carefully before completing your purchase. We are unable to modify shipping addresses or make changes to orders once they have entered the "Processing" stage. If you notice an error, please contact us immediately at contact@youxizt.com. We will attempt to intercept the package but cannot guarantee changes once the carrier has received it. Any rerouting fees imposed by the carrier will be the customer's responsibility.
7. Delivery Attempts & Undeliverable Packages
Carriers typically make 1-3 delivery attempts. If a package is undeliverable due to an incorrect/incomplete address, refusal, or unclaimed status, it will be returned to us. In such cases:
We will contact you via email within 3 business days of the package's return.
A restocking fee of 15% of the order total (minus original shipping) may apply.
You will be responsible for any reshipping charges to send the order to a corrected address.
If we are unable to resolve the issue within 14 business days, the order will be refunded, minus all original and return shipping costs.
8. Shipping Delays & Force Majeure
While we make every effort to ensure timely delivery, certain circumstances may cause delays beyond our control, including but not limited to:
Severe weather events or natural disasters
National or regional carrier network disruptions
Customs clearance procedures (not applicable for domestic US shipments)
Global health or logistical crises
Incorrect addressing causing carrier delays
YOUXIZT cannot be held liable for shipping delays caused by carriers, weather, or other force majeure events. We recommend ordering with a buffer for special occasions.
9. Lost or Stolen Packages
Once a package is marked as "Delivered" by the carrier's tracking system, responsibility for the package transfers to the recipient. If your tracking shows delivered but you cannot locate the package, we recommend:
Checking with household members, neighbors, or your building management.
Looking around all possible delivery areas (front/back porch, garage, etc.).
Contacting your local post office or carrier facility with your tracking number.
Filing a report with local authorities if theft is suspected.
If a claim is approved by the carrier, we will issue a replacement or refund.
10. Multiple Shipments & Partial Orders
If your order contains items with different availability statuses, they may be shipped from different locations or in separate packages. You will not incur additional shipping charges for multiple shipments. You will receive separate tracking information for each shipment.
11. Contact Information
For any shipping-related inquiries, please contact our Customer Service team: